Terms and Conditions

Agreement

These Terms and Conditions (“Terms”) govern your use of the Sterling Oversight website and any inquiry, consultation, or engagement with Sterling Oversight, a Duve & Sterling Company (“Sterling,” “we,” “us”). By submitting an inquiry, scheduling a call, or entering into an engagement, you agree to these Terms.

Our Services

Sterling provides independent project oversight, site verification, cost and invoice review, progress monitoring, and investor reporting. Our work is factual and process-driven. Sterling does not provide legal, tax, accounting, or investment advice, and does not guarantee project outcomes, contractor performance, or financial returns.

Engagements and Scope

A formal engagement begins only after mutual written agreement on scope, deliverables, fees, and timeline. Oversight agents may perform project-relevant tasks you assign only when they fall within the agreed scope and are documented in the engagement record.

Work outside agreed scope requires written confirmation before Sterling proceeds.

Your Responsibilities

You agree to:

• Provide accurate project, contact, and financial information
• Respond to reasonable requests for documents, approvals, or clarification in a timely manner
• Pay fees according to the agreed schedule
• Use Sterling reports and recommendations as one input among others when making decisions

Fees and Payment

Fees, billing intervals, and payment methods are defined in your engagement letter or statement of work. Late or missed payments may pause field work, reporting, or portal access until the account is current.

Confidentiality

Sterling treats client and project information as confidential and uses it only to perform agreed services. You agree not to share portal credentials or confidential Sterling materials with unauthorized parties.

Limitation of Liability

To the fullest extent permitted by law, Sterling is not liable for indirect, incidental, or consequential damages arising from website use or an engagement. Sterling’s total liability for any claim relating to an engagement is limited to the fees paid by you for that engagement in the twelve months before the claim arose, except where liability cannot be limited by applicable law.

Termination

Either party may terminate an engagement according to the termination provisions in the engagement letter. Sterling may suspend or decline new work if information provided is materially inaccurate or if cooperation required for safe, effective oversight is withheld.

Website Use

Sample reports, dossiers, and marketing content on this site are illustrative only. You may not scrape, reverse engineer, or misrepresent Sterling materials. We may update or withdraw site content without notice.

Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after updates constitutes acceptance of the revised Terms. Active engagements remain governed by the Terms in effect when the engagement was signed, unless otherwise agreed in writing.